Frequently Asked Questions
Do you need my original document for a Certified Translation?
Usually not! All we require is a clear legible copy of the document(s) in order to certify the translation; we will always let you know if we require the original document.
Sworn or certified translations?
How can I send my documents over to you for translation?
Will a Certified Translation meet my requirements?
How long does it take?
How can I submit my document(s)?
- By uploading it using our Free Quotation form
- By sending it as an attachment in an email
- By faxing it to us on +44 (0) 208711 3434
- By posting us a copy of your document
In the vast majority of cases a good quality copy of your document will suffice and you would only need to send us the original document if we request it explicitly.
You can upload documents in Word format (.doc or .docx), PDF format, Open Office format (.odt), as Rich Text (.rtf), or as scanned images in .JPG format.
Please ensure that absolutely ALL parts of the document(s) are included, as we translate everything that appears in the document(s). All illegible or amended sections of the document(s) will be labelled as such in the translation.
How would you certify the translation?
The basic requirement in the UK is that a declaration must state that the translation has been made by a qualified translator or an accredited company, and that it is accurate. It should be attached to the translated document. This declaration can be signed by the translator or a representative of the translation company depending on where it is to be sent.
Are you able to verify equivalence for academic qualifications obtained abroad?
My name is spelt incorrectly in my original document. Can you correct this in the translation?
Standard page
The standard page, in the case of our certified translations, contains approximately 320 words of source text (from the original document). An incomplete standard page shall be rounded up to the nearest half page.
- The source text contains 250 words - payment for one standard page is due.
- The source text contains 450 characters - payment for 1.5 standard pages is due
Why an online translation service?
Quite simply to save you time and money! Who has the time nowadays to carry documents up and down the UK for a translation? It is obviously much more comfortable to upload a document or email it as an attachment without leaving one's home - or, at the worst, to pop out to the local internet café to do this.
Can I deliver/collect the documents in person?
We offer online translation services, but on rare occasions where a document is extremely urgent some clients do come in person to collect their material.
How much do I have to pay extra for the translation to be posted to my address?
If you need a paper copy of your certified translation, on top of the electronic one we'd deliver via email, we offer the following options:
- 1st Class Postage within the UK, 2-3 days: £ 5.00
- Recorded Delivery within the UK, 1-2 days: £ 7.00
- Special Next Day Delivery before 1pm within the UK: £ 15.00
- International Postage: prices and timescales available upon request
- Extra Certified Copies: from £ 10.00+VAT per document. Additional charges apply for 20+ pages.